We have a small but mighty support team, and we are dedicated to supporting you to ensure you can enjoy eventPERCH to the fullest and make your business soar!
We recommend that all questions, feedback points, and warm wishes go through our support widget in the bottom right corner of your workspace. You can send us a message there, and also access these knowledge base articles on the fly without having to open a new tab.
Pip will reply to you promptly – our built in ai will scour all the resources and training we have provided instantly and do its best to help you. If you are not satisfied, simply ask for a human.
We monitor all messages, including Pip's conversations, and we will get back to you as soon as we can. If your message requires follow-up, we will create a support ticket that you will also receive via email.
Our human hours of operation are Monday–Friday from 8 AM to 6 PM EST, and we sometimes reply outside of those as well. We may be able to provide weekend support with advanced notice.
For active users, if you are struggling to use the built-in support widget, you may reach our team via email at support@eventperch.com
If you have not signed up yet or have questions for our sales team, please contact hello@eventperch.com
For any legal or privacy inquiries, please contact legal@eventperch.com
To join the eventPERCH team as an associate, please contact hiring@eventperch.com and attach your resume.